POLICIES
- Returns Policy
- Pricing Policy
- Resale Policy
- Privacy Policy
- Accessibility Policy
- Terms & Conditions
- Multi-Year Accessibility Plan
What Is Party City Canada's Return Policy?
Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. For more information, please visit our Returns page.
Valid photo ID may be required.
PRICING POLICY
Although great care is taken in the production of the partycity.ca website, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.
All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include shipping charges, GST, PST, QST or HST.
The e-FLYER and partycity.ca each offer limited-time sales values, special buys and items at Party City's everyday low prices. Regular prices shown reflect the prices at which the products have been sold by Party City as of the date of issuance indicated.
As of February 4, 2013, Party City has adopted the fair rounding approach for CASH transactions. When proper change is not available, the amount owing after tax will be rounded to the nearest $.05.
· Rounded down: If the last digit of the amount is 1, 2, 6 or 7.
· Rounded up: If the last digit of the amount is 3, 4, 8 or 9.
· Rounding does not apply to Debit, Credit or Gift Card payments, unless it is a split payment, in which case, split payment rules apply.
· On split payment transactions, if cash is the last method of payment used, the amount owing will be subjected to rounding. If cash is not the last payment type tendered, no rounding will take effect.
· You can still pay the unrounded total in cash if you have the correct change. For example, if the amount owing after tax is $10.03, and you have 3 pennies, you can pay the unrounded total.
· These rules apply to U.S. currency as well.
· Canadian Tire ‘Money’ will be issued on the pre-rounded amount.
· Rounding will also be applied to refunds paid out in cash.
· Purchases made with Gift Cards will be settled to the exact amount.
What is Party City Canada's Resale Policy?
Canadian Tire Corporation, Limited reserves the right to cancel any order that appears in its sole discretion to be for resale purposes. This is in an effort to help ensure products are available at our best prices for our customers.
OUR COMMITMENT TO YOUR PRIVACY
Party City is a subsidiary of Canadian Tire Corporation, Limited. As part of the Canadian Tire group of companies, we adhere to Canadian Tire's Privacy Charter, which governs how we collect, use, disclose and protect your personal information. For full details, click here to view Canadian Tire's Privacy Policy or click here to review the Privacy Charter which explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.
FREQUENTLY ASKED QUESTIONS
Click here for a list of frequently asked questions regarding our Privacy Charter.
PRIVACY INQUIRIES AND REQUESTS-HOW TO REACH US
GENERAL PRIVACY INQUIRIES
For general privacy inquiries or to opt out of receiving communications from us you may contact us through email, by phone or in writing. You may also opt out of receiving further communications by clicking "unsubscribe" at the bottom of any electronic message you have received from us.
BY EMAIL: privacyoffice@cantire.com
BY MAIL:
c/o Canadian Tire Canadian Tire Corporation, Limited
2180 Yonge Street
P.O. Box 770, Station K
Toronto, ON
M4P 2V8
Re: Privacy Inquiries
All requests for details regarding what personal information we have collected and maintain about you must be made in writing and submitted by mail or fax.
CUSTOMER SERVICE ACCESSIBILITY POLICY
Providing Goods and Services to People with Disabilities
We will train employees who communicate with customers on how to interact and communicate with people with various types of disabilities.
If a service animal is legally excluded from some parts of the premises, we will provide alternative measures to enable the person to obtain, use or benefit from our services.
We will ensure that all employees are properly trained on how to interact with people with disabilities who are accompanied by a service animal.
This notice will be placed at all public entrances and at the point of disruption. This notice will be provided in accessible formats as required.
· A review of the applicable accessibility legislation and the requirements of the Customer Service Standard.
· How to interact and communicate with people with various types of disabilities.
· How to use the equipment or assistive devices that are available on our premises or that we otherwise provide that may help with the provision of goods and services to people with disabilities.
· What to do if a person with a disability is having difficulty in accessing our goods and services.
· Canadian Tire's policies, practices and procedures governing the provision of goods or services to people with disabilities.
Training records will be kept, including the dates when the training is delivered the number of employees to whom the training was provided and their names.
Feedback regarding the way Canadian Tire provides goods and services to people with disabilities can be made by completing the feedback form, sending an e-mail to the store (form and address details available through customer service desk) or by speaking directly with a manager on duty. All feedback will be directed to the store manager. We will make all reasonable efforts to address concerns or complaints promptly.
Any policy of Canadian Tire that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Some businesses within the Canadian Tire family may have developed their own retail specific customer service accessibility policy. Should there be a conflict between a retail specific customer service accessibility policy and the Canadian Tire Corporation, Limited Customer Service Accessibility Policy, the one which offers the greater accommodation to our customers shall govern.
TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. Your use of partycity.ca is expressly conditioned on your acceptance without modification of the following terms and conditions (the "Terms and Conditions"). By using partycity.ca, you signify your acceptance of these Terms and Conditions.
Canadian Tire Corporation, Limited ("Party City") may, in its sole discretion and for any reason, modify, supplement or amend these Terms and Conditions without any notice or liability to you or any other person, by posting revised Terms and Conditions on the partycity.ca web site. Your continued use of the partycity.ca web site signifies your acceptance of such revised Terms and Conditions, so check back frequently to read the most recent version.
Party City, partycity.ca, and all other Party City related trademarks and design marks displayed on partycity.ca (collectively, the "Trademarks") are registered and common law trademarks of Party City. Other trademarks and design marks appearing on this web site are trademarks of their respective owners. The trademarks of MasterCard International Incorporated are used under license. Nothing contained on canadiantire.ca should be construed as granting, by implication or otherwise, any license or right to use any trademarks, including the Trademarks, except with the express written permission of Party City or such other party that may own the applicable trademarks.
You are prohibited from contributing, posting or transmitting to this web site any infringing, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane content or any content that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.
The partycity.ca website is not intended for use by children under the age of 13. Use of the partycity.ca website is void where prohibited by applicable law.
In its sole discretion, in addition to any other rights or remedies available to Party City and without any liability whatsoever, Party City at any time and without notice may terminate or restrict your access to any component of partycity.ca.
All login names and passwords remain the property of Party City, and may be cancelled or suspended at any time by Party City without any notice or liability to you or any other person. Party City is not under any obligation to verify the actual identity or authority of the user of any login name or password.
You must immediately notify Party City of any unauthorized use of your login name or password, or if you know or suspect that your login name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised.
Here are some examples of the type of content that can cause a review to be denied:
• Offensive, abusive or prejudicial language
• Reviews that are not relevant to the product being reviewed• Reviews that exceed 100 words
• Reviews that contain a price reference
• Reviews that attempt to solicit responses from others (creating a forum)
• Reviews that contain content about competitors
• Mentions of personally identifiable information
• Customer service issues, shipping issues, return policies or safety concerns. If you have concerns about the safety of a product, please contact us directly with the information provided below. Do not submit this feedback through a product review.
Corporate Customer Relations:
English: 1-800-387-8803
French: 1-800-565-3356
We reserve the right not to publish your review should these Guidelines or Terms and Conditions be violated, or for any other reasons in our entire discretion. It is not possible for you to edit/remove your review after submission. However, if you wish to have your review removed, you can contact our Customer Relations team at EN: 1-800-387-8803 or FR: 1-800-565-3356.
If approved, your review will appear in its entirety. We will not edit any content.
All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include GST, PST, QST or HST.
For Gift Card purchases, prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include shipping charges. Please see Party City’s Shipping Policy for shipping and handling of Gift Card purchases.
The e-FLYER and canadiantire.ca each offer limited-time sales values, special buys and items at Party City's everyday low price. Regular prices shown are the prices at which the products have been sold by Party City as of the date of issuance indicated. A correctly completed Review and Submit page delivered by you to Party City constitutes your offer to purchase gift cards listed in your order. Your order shall be deemed to be accepted only at the point when Party City sends a shipping confirmation email to the email address you provided. If you would like to change your order, call Customer Service toll-free at 1-866-764-3484. Please have your order number ready when you place your call. Do not email us with a request, as emails may not be processed in sufficient time to effect a change to an order during high volume periods.
All advertisements on the partycity.ca website are merely invitations for you to purchase goods or services from a party City Associate Store, and are not offers to sell by Party City.
Party City reserves the right to limit quantities; reject, correct, cancel or refuse orders, and to terminate accounts, in its discretion, including, without limitation, if Party City believes that customer conduct violates applicable law or is harmful to the interests of Party City or any Third Parties.
All sizes quoted are approximate. Some items shown may require assembly.
Party City and the Third Parties are not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications.
Party City and the Third Parties assume no responsibility, and shall not be liable for, any damages to, or any viruses affecting your computer equipment or other property on account of your access to, use of, or browsing on canadiantire.ca or your downloading of any materials, data, text, images, video or audio from canadiantire.ca.
In no event shall Party City or any of the Third Parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of partycity.ca or content found herein, the operation of the web site, or any failure or delay in the operation of the website (including, but not limited to the inability to use any component of partycity.ca for purchases) even if advised of the possibility of damages.
You are subject to the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy), located at https://www.google.com/intl/en-US_US/help/terms_maps.html, and https://www.google.com/intl/ALL/policies/privacy/index.html, respectively.
MULTI-YEAR ACCESSIBILITY PLAN
The Accessibility for Ontarians with Disabilities Act (AODA) was adopted in 2005 with a goal of making Ontario completely accessible for individuals with disabilities by 2025. To reach this goal, businesses and organizations that provide goods and services to people in Ontario, are required to meet certain accessibility standards in 5 areas: (1) Customer Service; (2) Information and Communications; (3) Employment; (4) Transportation; and (5) the Design of Public Spaces.
Canadian Tire is committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities. In 2012 we implemented an Accessible Customer Service Policy to ensure that people with disabilities are given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers.
The Integrated Accessibility Standards Regulation (“IASR”) under AODA, which incorporates the remaining 4 accessibility standards, requires us to establish, implement, maintain and document a multi-year accessibility plan which outlines our strategy to prevent and remove barriers for persons with disabilities through the requirements under the IASR.
The following accessibility standards are applicable to Canadian Tire under the IASR:
In accordance with the IASR, Canadian Tire will:
1 Canadian Tire stores and certain Mark's and FGL stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own accessibility plans that are consistent with this plan.
Integrated Accessibility Standards Regulation
Commitment:
Planned Action:
In addition to the training we provide to our employees under the Accessibility Standard for Customer Service, we will provide training to our employees, volunteers, persons who participate in developing the organization’s policies and other staff members who provide goods, services or facilities on behalf of Canadian Tire on the requirements of the Integrated Accessibility Standards Regulation and on the Human Rights Code as it relates to persons with disabilities. Training will be provided in a way that best suits the individual’s actual duties.
Since January 1, 2015 we completed the required training of our employees, volunteers, persons who participate in developing the organization’s policies and other staff members In order to meet this obligation, we
• Develop appropriate training content.
• Deliver training to employees, volunteers and others required to participate.
• Maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided.
• Ensure that training is provided on any changes to the prescribed policies on an ongoing basis.
Self-Service Kiosks
Commitment:
We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities.
IShould we design, procure or acquire any self-service kiosks on or after January 1, 2014, we will have regard to the accessibility for persons with disabilities. We will ensure that any employees involved in the procurement or acquisition are apprised of the need to consider accessibility features in choosing the appropriate self-service kiosk.
We are committed to making company information and communications accessible to persons with disabilities. We will incorporate new accessibility requirements under the Information and Communication Standard to ensure that our information and communication systems and platforms are accessible and are provided in accessible formats that meet the needs of persons with disabilities.
Actions Taken:
1. Emergency Procedure, Plans or Public Safety Information
Effective January 1, 2012, public safety information that is prepared by Canadian Tire and made available to the public will be made available in an accessible format or with appropriate communication supports, as soon as practicable, upon request.
2. Accessible Websites and Web Content
In order to ensure all of our internet websites, and all content posted on those websites since January 1, 2012, is accessible, we are continually working to improve our digital assets and aim for all our digital properties to be WCAG 2.0 AA compliant.:
3. Feedback
Feedback regarding the way Canadian Tire provides goods and services to people with disabilities can be made by completing the feedback form, sending an e-mail to the store (form and address details available through customer service desk) or by speaking directly with a manager on duty.
4. Accessible Formats and Communication Supports
Where a request for an accessible format or for communication supports is received, we will:
• Consult with the individual making the request to determine their accessibility needs and what would be a suitable format or support.
• Provide the requested information in a timely manner.
• Provide the information at regular cost (if any).
We are committed to fair and accessible employment practices that attract and retain employees with disabilities. This includes providing accessibility across all stages of the employment cycle.
Actions Taken:
The following measures were implemented effective January 1, 2012:
1. Workplace Emergency Response Information
In situations where we are aware that an employee has a disability and that there is a need for accommodation, individualized workplace emergency response information are provided to the employee as soon as practicable if such information is necessary given the nature of the employee’s disability. These individualized emergency response plans are:
• Communicated to the employees’ respective manager and Safety personnel, where the employees’ consent has been obtained and on an as needed basis.
2. Recruitment General
We will notify employees and the public of the availability of accommodation for applicants with disabilities in the recruitment process. This will include:
• A review and, as necessary, modification of existing recruitment policies, procedures and processes.
3. Recruitment, Assessment and Selection
We will notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials and processes to be used in the assessment/selection process. This will include:
• A review and, as necessary, modification of existing recruitment policies, procedures and processes.
4. Notice to Successful Applicants
When making offers of employment, we will notify the successful applicant of our policies for accommodating employees with disabilities. This will include:
• A review and, as necessary, modification of existing recruitment policies, procedures and processes.
5. Informing Employees of Supports
We will inform all employees of policies that support employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to a disability. This will include:
6. Accessible Formats and Communication Supports for Employees
Where an employee with a disability so requests it, we will provide or arrange for provision of suitable accessible formats and communication supports for:
7. Documented Individual Accommodation Plans/Return to Work Process
Our existing processes include steps that we will take to accommodate an employee with a disability and to facilitate an employee’s return to work after absenteeism due to disability.
We will ensure that the process for the development of documented individual accommodation plans includes the following elements, in accordance with the provisions of the IASR:
• Information that is needed in order to perform the employee’s job.
• Information that is generally available to employees in the workplace.
• Any other accommodation that is to be provided to the employee
We will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans:
By telephone: English: 1-800-387-8803
By regular mail: Please forward your comments & questions to the following address:
PO Box 2000, Station Main
By Email
By Phone
Online Customer Support:
Options MasterCard:
Triangle Rewards:
By Mail
PO Box 2000, Station Main Welland, ON L3B 5S3
